Coordinate victim services in one secure place
SafeConnect gives advocates, case managers, supervisors and partner staff one workspace for intake, cases, messages, visits, referrals and counts. Survivors reach the program through a safe link with no full account unless they choose one.
Start with a case and keep every next step on the same record
Each step uses one case record per person per program. Staff check consent before anything is shared. Counts use the same records advocates enter each day.
Open a case
Search for a possible match first. Open one case record per person per program. Add enrollments, incidents and household details in one folder. Set a safe contact method before any message or referral.
Check consent
Record what may be shared, with whom, for what purpose and until when. Check scope and expiry before a referral is sent. Record a revocation at any time and stop new sharing at once.
Send a referral or a secure link
Share only the fields consent allows. Send a single-purpose link for intake, messages, a visit or status. Track the referral from sent to received, accepted, first connection and closed.
Report in de-identified counts
Count unduplicated participants and services from the service entries. Review locked VAWA and VOCA summaries for the period. Publish de-identified counts with small groups combined or hidden.
Daily work for advocates, supervisors and partners
Pick the task you need to finish next. Each card names the fields and checks staff use. Each link opens the feature page or guide for that work.
Case folder
Hold one survivor record per person. Keep enrollments, incidents, notes, consents, referrals and appointments in one folder. Search by name plus birth date or case number. Run the duplicate check before you save. Staff see only cases assigned to their program or queue.
Open cases, referrals and consentReferrals and warm handoff
Send the smallest necessary information to the right agency. Track every step from sent to received, accepted, connected and closed. Record the warm handoff and first connection. Partners see only referrals sent to their agency.
Open referrals for partnersMessages and conferencing
Keep two-way text and chat inside the case. Add authorized partners only after consent is checked. Reassign a thread to backup coverage and keep earlier messages visible. Notifications say only that a message is waiting.
Open messages and visitsVisits and coverage
Book, remind and follow up on in-person, phone and video visits. Survivors join by a one-time link in the browser with check-in and a waiting room. Reminders carry no names or service detail. Set backup coverage when the first advocate is away.
Open visits and coverageReports and grant counts
Filter by date, program, service type, referral source, partner and status. Read unduplicated participants, services and referral funnels. Export de-identified VAWA and VOCA counts with a data dictionary. Small groups stay combined or hidden.
Open reportsLeave quickly and share only with consent
Every survivor-facing page has a quick exit control and Escape-key exit. Notifications, page titles and audit detail carry no survivor detail. A referral cannot send when consent is missing, expired or revoked.
- Use quick exit to leave a page at once and return by a secure link and access code.
- Choose channel, quiet hours and neutral wording for every reminder.
- Check consent scope, agency and expiry before each referral.